Frequently Asked Questions

This section provides answers to the most common questions about DeepTrade, its features, and how to use the platform effectively.

General Questions

What is DeepTrade?

DeepTrade is an AI-powered investment analysis system that uses a multi-agent architecture to provide comprehensive trading recommendations. By simulating the thought processes of various professional analysts, DeepTrade offers a holistic view of investment opportunities, combining different investment philosophies and analytical approaches.

How is DeepTrade different from other investment analysis tools?

DeepTrade stands out through its multi-agent approach, which provides diverse perspectives on each investment opportunity. Unlike traditional tools that apply a single methodology, DeepTrade simulates multiple investment philosophies simultaneously, offering a more balanced and comprehensive analysis. Additionally, DeepTrade provides clear explanations for all recommendations, enhancing transparency and trust.

Is DeepTrade suitable for beginners?

Yes, DeepTrade is designed for investors of all experience levels. Beginners benefit from the clear explanations and educational aspects of the platform, which help them understand different investment approaches. The system provides straightforward recommendations while also explaining the reasoning behind them, helping new investors learn as they go.

Can DeepTrade guarantee investment returns?

No, DeepTrade cannot guarantee investment returns. While the system provides sophisticated analysis based on historical data and proven investment methodologies, all investments involve risk. DeepTrade is a decision support tool that provides insights and recommendations, but the final investment decision and responsibility rest with the user.

Account and Subscription

What subscription plans are available?

DeepTrade offers several subscription tiers:

• Free Tier: Limited analyses per month, basic features
• Standard Plan: More analyses, full feature access
• Professional Plan: Unlimited analyses, priority processing, API access
• Enterprise Plan: Custom solutions for organizations

Visit our Pricing Page for current pricing and feature details.

How do I upgrade or downgrade my subscription?

To change your subscription:

1. Log in to your DeepTrade account
2. Navigate to Settings > Subscription
3. Select "Change Plan"
4. Choose your desired plan and follow the prompts

Changes typically take effect immediately for upgrades or at the end of your current billing cycle for downgrades.

Can I cancel my subscription at any time?

Yes, you can cancel your subscription at any time. To cancel:

1. Log in to your DeepTrade account
2. Navigate to Settings > Subscription
3. Select "Cancel Subscription"
4. Follow the prompts to confirm cancellation

Your subscription will remain active until the end of your current billing cycle.

Is there a free trial available?

Yes, DeepTrade offers a 14-day free trial of the Professional Plan for new users. This allows you to explore all features before committing to a paid subscription. No credit card is required to start the trial.

Analysis Features

How many stocks can I analyze simultaneously?

The number of concurrent analyses depends on your subscription plan:

• Free Tier: 1 concurrent analysis
• Standard Plan: Up to 3 concurrent analyses
• Professional Plan: Up to 10 concurrent analyses
• Enterprise Plan: Custom limits based on needs

How often is financial data updated?

DeepTrade updates financial data as follows:

• Market Data (prices, volume): Real-time during market hours
• Financial Statements: Updated within 24 hours of company filings
• News and Sentiment: Updated continuously throughout the day
• Analyst Estimates: Updated weekly or when significant changes occur

You can check the data timestamp in the analysis details to verify recency.

Can I analyze stocks from international markets?

Yes, DeepTrade supports analysis of stocks from major international markets, including:

• US markets (NYSE, NASDAQ)
• European markets (London, Frankfurt, Paris)
• Asian markets (Tokyo, Hong Kong, Shanghai)
• Other major exchanges worldwide

Coverage may vary by market, with the most comprehensive data available for US-listed securities.

How accurate are DeepTrade's recommendations?

DeepTrade's recommendations are based on comprehensive analysis of available data using proven investment methodologies. However, investment markets are inherently unpredictable, and no analysis system can guarantee accuracy. DeepTrade focuses on providing well-reasoned recommendations with clear explanations, allowing users to make informed decisions based on multiple perspectives.

Technical Questions

Which browsers are supported?

DeepTrade works best with modern, updated browsers:

• Google Chrome (recommended)
• Mozilla Firefox
• Apple Safari
• Microsoft Edge

We recommend keeping your browser updated to the latest version for optimal performance.

Is there a mobile app available?

Currently, DeepTrade is available as a responsive web application that works on mobile devices through your browser. A dedicated mobile app is in development and will be released in the near future. For the best mobile experience, visit DeepTrade using your mobile browser and enable "Mobile View" in the settings.

How secure is my data?

DeepTrade takes security seriously:

• All data is encrypted in transit using TLS/SSL
• Sensitive information is encrypted at rest
• We implement industry-standard security practices
• Regular security audits and penetration testing
• We do not sell or share your personal data with third parties

For more details, please review our Privacy Policy.

Can I export my analysis results?

Yes, DeepTrade allows you to export analysis results in several formats:

• PDF reports with complete analysis details
• CSV files with key metrics and recommendations
• JSON format for programmatic use (Professional and Enterprise plans)
• Direct integration with popular portfolio management tools

To export results, click the "Export" button in the top right corner of any completed analysis.

Analysis Agents

What investment philosophies do the agents represent?

DeepTrade's agents represent diverse investment approaches:

• Value Investing: Warren Buffett, Benjamin Graham, Charlie Munger
• Growth Investing: Cathie Wood, Bill Ackman
• Technical Analysis: Chart patterns, indicators, price action
• Fundamental Analysis: Financial statements, business models
• Risk Management: Downside protection, risk assessment

Each agent applies its specialized methodology to provide a unique perspective.

Can I customize which agents are used in my analysis?

Yes, users on Standard plans and above can customize agent selection and weighting:

1. Navigate to Settings > Analysis Preferences
2. Select "Customize Agents"
3. Enable/disable specific agents or adjust their influence weights
4. Save your custom configuration as a profile for future use

This allows you to tailor the analysis to your investment philosophy.

How do agents resolve conflicting viewpoints?

When agents have different perspectives, the Portfolio Manager agent acts as an integrator:

1. It identifies areas of agreement and disagreement
2. Weighs each perspective based on relevance to the specific stock
3. Considers the confidence level of each agent's analysis
4. Provides a balanced recommendation that acknowledges different viewpoints
5. Explains the reasoning for the final recommendation

This integration process is one of DeepTrade's key strengths, providing nuanced analysis rather than simplistic recommendations.

Can I create my own custom agents?

Custom agent creation is currently available only on Enterprise plans. However, all users can adjust the weighting and influence of existing agents to approximate their preferred investment approach. If you're interested in custom agent development, please contact our sales team for Enterprise plan information.

API and Integration

Does DeepTrade offer an API?

Yes, DeepTrade provides a comprehensive REST API for Professional and Enterprise subscribers. The API allows you to:

• Initiate and retrieve stock analyses
• Access financial data and metrics
• Integrate DeepTrade insights into your applications
• Automate investment research workflows

For API documentation, see the API Reference section.

Can DeepTrade integrate with my existing tools?

DeepTrade offers several integration options:

• Portfolio Management Software: Export to popular platforms
• Trading Platforms: Integration with major brokerages (Enterprise plan)
• Spreadsheets: Export data to Excel or Google Sheets
• Custom Integrations: Via our API (Professional and Enterprise plans)

For specific integration needs, contact our support team.

Are there rate limits on the API?

Yes, API usage is subject to rate limits based on your subscription plan:

• Professional Plan: 100 requests per minute, 5,000 per day
• Enterprise Plan: Custom limits based on needs

Rate limit information is included in API response headers, and you can monitor your usage in the developer dashboard.

Troubleshooting

What should I do if an analysis fails?

If an analysis fails:

1. Check your internet connection
2. Verify the stock symbol is valid and actively traded
3. Try the "Retry Analysis" button
4. Switch to Basic Analysis mode
5. Check the System Status page for any service issues

If problems persist, contact support with the error details displayed.

Why are some metrics showing as "N/A"?

Metrics may show as "N/A" for several reasons:

• The company doesn't report that specific metric
• The stock is too new to have historical data
• The metric isn't applicable to that company's industry
• There's a temporary data availability issue

DeepTrade adapts its analysis to work with available data, focusing on relevant metrics for each company.

How can I report a bug or suggest a feature?

We welcome your feedback:

• Report Bugs: Use the "Report Issue" option in the Help menu
• Suggest Features: Click the "Feedback" button in the bottom right corner
• Contact Support: Email support@deeptrade.autos with detailed information
• Community Forum: Share ideas at community.deeptrade.autos

Our team reviews all feedback to continuously improve DeepTrade.

Getting Help

Where can I find more detailed documentation?

Comprehensive documentation is available in our Documentation Center, including:

• Getting Started guides
• Detailed feature explanations
• Tutorial videos
• API reference
• Best practices

Is there a community forum?

Yes, DeepTrade has an active community forum at community.deeptrade.autos where you can:

• Connect with other users
• Share investment insights
• Get help with platform features
• Discuss market trends and strategies
• Participate in webinars and events

How can I contact customer support?

You can reach our support team through multiple channels:

• Email: support@deeptrade.autos
• Live Chat: Available during business hours via the chat icon
• Support Ticket: Submit through the Help menu in the platform
• Phone: Professional and Enterprise customers have access to phone support

Our support team is available Monday-Friday, 9 AM to 6 PM Eastern Time.

Do you offer training or onboarding assistance?

Yes, we provide several training options:

• Free Webinars: Regular sessions for all users
• Tutorial Videos: Available in our Knowledge Base
• Guided Onboarding: Included with Professional plans
• Custom Training: Available for Enterprise customers

Check the Events section in your dashboard for upcoming training opportunities.