Common Issues

This section addresses the most common issues users encounter when working with DeepTrade and provides step-by-step solutions to resolve them.

Analysis Issues

Analysis Takes Too Long to Complete

Symptoms:

• Analysis progress seems stuck or extremely slow
• Progress tracker shows minimal advancement over several minutes

Possible Causes:

1. Network connectivity issues
2. High system load on the DeepTrade servers
3. Complex stock requiring extensive analysis
4. API rate limits reached for financial data providers

Solutions:

1. Check your internet connection:

   • Ensure you have a stable internet connection
   • Try accessing other websites to verify connectivity

2. Switch to Basic Analysis mode:

   • Click the dropdown next to the "Analyze" button
   • Select "Basic Analysis" instead of "Comprehensive Analysis"
   • This uses fewer agents and completes faster

3. Try during off-peak hours:

   • Analysis may be faster during periods of lower usage
   • Early mornings or late evenings typically have less traffic

4. Check system status:

   • Visit status.deeptrade.autos to check for any ongoing service issues

Analysis Fails with Error

Symptoms:

• Analysis stops with an error message
• Red error indicators in the progress tracker

Possible Causes:

1. Missing or incomplete financial data for the selected stock
2. Temporary API service disruption
3. Invalid stock symbol
4. Account usage limits exceeded

Solutions:

1. Verify the stock symbol:

   • Ensure you've entered a valid, actively traded stock symbol
   • Some delisted or OTC stocks may have limited data availability

2. Check for data availability:

   • Some newer companies or smaller stocks may have incomplete financial data
   • Try a more established company to test if the issue is stock-specific

3. Retry the analysis:

   • Click "Retry Analysis" to attempt the process again
   • Sometimes temporary issues resolve with a retry

4. Check your subscription limits:

   • Navigate to Settings > Subscription to verify your usage limits
   • Consider upgrading if you've reached your plan's limits

Inconsistent or Unexpected Recommendations

Symptoms:

• Analysis results seem contradictory
• Recommendations don't align with public information about the stock

Possible Causes:

1. Recent major news not yet reflected in financial data
2. Unusual market conditions
3. Stock with complex or unique business model
4. Outdated financial data

Solutions:

1. Check for recent news:

   • Look for major announcements that might not be reflected in the analysis
   • Consider how recent events might impact the analysis

2. Review individual agent analyses:

   • Expand each agent's detailed analysis to understand their reasoning
   • Pay attention to areas of disagreement between agents

3. Update financial data:

   • Click "Refresh Data" to ensure the analysis uses the latest available information
   • Check the data timestamp to verify recency

4. Adjust agent weightings:

   • For stocks with unique characteristics, adjust agent weightings in the customization panel
   • For example, reduce technical analysis weight for stocks with limited trading history

Account and Access Issues

Unable to Log In

Symptoms:

• Login attempts fail despite correct credentials
• Error messages when attempting to access the platform

Solutions:

1. Reset your password:

   • Click "Forgot Password" on the login screen
   • Follow the instructions sent to your email

2. Clear browser cache and cookies:

   • Open your browser settings
   • Clear cache and cookies, especially for deeptrade.autos
   • Try logging in again

3. Try a different browser:

   • Some browser extensions or settings may interfere with login
   • Test with a different browser or incognito/private mode

4. Check account status:

   • Ensure your subscription is active
   • Check for any account notices in your email

API Key Not Working

Symptoms:

• API requests return authentication errors
• Unable to access API features

Solutions:

1. Verify the API key:

   • Check that you're using the correct API key
   • Ensure the key is copied exactly without extra spaces

2. Regenerate the API key:

   • Navigate to Settings > API Keys
   • Revoke the old key and generate a new one

3. Check API access permissions:

   • Verify that your subscription includes API access
   • Check if you've reached API usage limits

4. Correct implementation:

   • Ensure you're including the key in the Authorization header
   • Format should be: Authorization: Bearer your-api-key

Data and Results Issues

Missing Financial Data

Symptoms:

• Analysis shows "N/A" for certain metrics
• Incomplete financial statements in the data section

Possible Causes:

1. The company doesn't report certain metrics
2. Recent IPO with limited historical data
3. Data provider limitations
4. Non-standard financial reporting

Solutions:

1. Check company reporting:

   • Some companies, especially newer or smaller ones, may not report all metrics
   • Review the company's investor relations website for available data

2. Use alternative metrics:

   • Focus on available metrics that serve similar analytical purposes
   • The system will adapt its analysis based on available data

3. Try a different time period:

   • Adjust the analysis timeframe to periods with more complete data
   • For newer companies, focus on forward-looking metrics rather than historical data

4. Supplement with external research:

   • Use DeepTrade analysis alongside other research sources
   • Consider industry-specific metrics that might not be standard

Charts Not Displaying Correctly

Symptoms:

• Charts appear blank or incomplete
• Visual glitches in the dashboard

Solutions:

1. Update your browser:

   • Ensure you're using a modern, updated browser
   • DeepTrade works best with Chrome, Firefox, Safari, or Edge

2. Adjust zoom level:

   • Some charts may display better at 100% zoom
   • Use Ctrl/Cmd + 0 to reset zoom to default

3. Clear browser cache:

   • Clear your browser cache and reload the page
   • This refreshes all assets including chart libraries

4. Disable browser extensions:

   • Some ad blockers or privacy extensions may interfere with charts
   • Try temporarily disabling extensions

Performance Issues

Slow Interface Response

Symptoms:

• UI feels sluggish or unresponsive
• Long loading times between screens

Solutions:

1. Check your device resources:

   • Close unnecessary applications and tabs
   • DeepTrade works best with at least 4GB of available RAM

2. Optimize your browser:

   • Clear cache and cookies
   • Disable unused extensions
   • Update to the latest browser version

3. Use performance mode:

   • Enable "Performance Mode" in Settings > Preferences
   • This reduces animations and visual effects

4. Check your internet connection:

   • Run a speed test to verify adequate bandwidth
   • A minimum of 5 Mbps is recommended for optimal performance

High CPU or Memory Usage

Symptoms:

• Computer fan running loudly during DeepTrade use
• System slowdown when using the platform

Solutions:

1. Close other applications:

   • DeepTrade's analysis can be resource-intensive
   • Close unnecessary applications while running analyses

2. Limit concurrent analyses:

   • Run fewer simultaneous analyses
   • Wait for one analysis to complete before starting another

3. Use the mobile or lite version:

   • For less powerful devices, try the mobile version at m.deeptrade.autos
   • Or enable "Lite Mode" in Settings > Preferences

4. Update your system:

   • Ensure your operating system and browser are up to date
   • Install the latest drivers for your hardware

Mobile-Specific Issues

Display Problems on Mobile

Symptoms:

• Interface elements misaligned or overlapping
• Difficulty interacting with controls

Solutions:

1. Use landscape orientation:

   • Rotate your device to landscape mode for a better view
   • The interface is optimized for wider screens

2. Try the mobile-specific version:

   • Visit m.deeptrade.autos for a mobile-optimized experience
   • Or enable "Mobile View" in the settings menu

3. Adjust text size:

   • If text is too small, adjust your device's text size settings
   • DeepTrade supports dynamic text sizing

4. Use a tablet if possible:

   • For detailed analysis, a larger screen provides a better experience
   • Consider using a tablet or desktop for complex analyses

Getting Additional Help

If you've tried the solutions above and still experience issues:

1. Check the FAQ:

   • Review the Frequently Asked Questions for additional guidance

2. Search the community forum:

   • Visit community.deeptrade.autos to see if others have resolved similar issues

3. Contact support:

   • Submit a support ticket through the Help menu
   • Email support@deeptrade.autos with details about your issue

4. Provide feedback:

   • Use the feedback button in the bottom right corner
   • Your input helps us improve the platform